FREQUENTLY ASKED QUESTIONS
When will my order be processed?
Processing time for orders is 1-3 working days (working days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
How long does shipping take?
Shipping to the US, Canada, UK, Aus & NZ is about 2-5 days. Everywhere else is about 5-10 days.
My parcel is delayed, can I get a refund?
Loujain + Co cannot take responsibility for courier delays once an order leaves our studio. Unfortunately shipping delays are out of our control and a common occurrence in today’s world. They do not make your order eligible for a refund. Please take this into consideration when purchasing your items.
Can I swim or bathe in my jewellery?
We recommend removing all jewellery before swimming, showering or bathing, especially in salt water. Even though our plating is made to be thick and durable, this will ensure that your plating lasts for as long as possible with minimal to no tarnishing.
We recommend regular polishing of your pieces using a dry microfibre polishing cloth and storing in original packaging in a cool dry place.
What is your jewellery made of?
Pieces at Loujain + Co are made of 18K/14K gold-plated on stainless steel, 925 sterling silver or high-quality brass. Please see details in our product description.